Chargeback Specialist I

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations. 

Under direct Supervision the Chargeback Specialist I is responsible for managing, analyzing, and resolving chargeback claims across multiple retail and e-commerce channels. This role requires a strong mix of analytical, compliance, and communication skills to minimize financial losses, improve recovery rates, and identify root causes of disputes. The ideal candidate will work cross-functionally with sales, logistics, finance, and compliance teams to strengthen processes, ensure retailer requirements are met, and proactively reduce chargebacks.

Essential Duties and Responsibilities:

• Review, analyze, and research chargeback claims from retailers (e.g., compliance, shortages, shipping errors, labeling issues).
• Dispute invalid chargebacks by gathering supporting documentation and submitting responses within required timelines.
• Maintain organized records of all chargeback activity and resolution efforts.
• Communicate with sales teams, logistics partners, and customers to investigate chargeback root causes.
• Identify patterns or recurring issues and recommend process improvements to minimize chargebacks.
• Reconcile chargeback transactions in the accounting system and assist with reporting and audits.
• Work cross-functionally to ensure compliance with customer routing and packaging guides.
• Stay up-to-date with retailer compliance requirements and communicate changes internally.
• Support the month-end close process by providing accurate chargeback reporting to the accounting team.
• Maintain accounting of Amazon account (i.e., reconciliation of chargebacks; issuing credit memos; disputing charges; reporting on account).

Qualifications:

• 0-2 years of experience in chargebacks, accounts receivable, or retail compliance—preferably in fashion, wholesale, or consumer goods industries.
• Experience with other large retail customers (e.g., Costco, Macy’s, Walmart, etc.), preferred.
• Familiarity with compliance portals, preferred.
• Accounting, Finance, Business Administration, or a related field preferred.
• Strong understanding of retailer chargeback codes and compliance documentation.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills—both written and verbal.
• Proficiency in Excel and SAP/accounting software
• Detail-oriented with the ability to manage multiple priorities under tight deadlines.

Educational Requirements:

• High school diploma or GED
• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, preferred.
• Professional certifications are a plus.

Work Days

Normal work days are Monday through Friday. Occasional Saturdays and Sundays may be necessary.

Work Hours

Normal work hours are 8:00 a.m. to 5:00 p.m. Additional hours may be necessary.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

#LI-Hybrid

#LI-TA1